Privacy Policy
Last updated: October 9, 2026
At Avenia, your privacy and security are our priority. This policy explains what data we collect, how we use it, and your rights.
1. Information We Collect
We collect information you provide directly, such as your name, email address, language preference, immigration situation, and goals during onboarding. We also collect documents you voluntarily upload to the Document Vault, appointment records, and forum posts you create. We automatically collect limited usage data such as app interactions and crash reports to improve app performance.
2. How We Use Your Information
Your information is used to: • Personalize your experience and provide relevant immigration resources • Power the AI assistant with context relevant to your situation • Send appointment reminders and important notifications • Improve the app's features and content We do not sell your personal information to third parties.
3. Document Vault
New document uploads use private file storage. Your vault records are restricted to your account and authorized administrators. Opening a document creates a temporary link that expires after five minutes; anyone with that link can use it before expiry. Do not share it. Removing a vault record does not guarantee immediate deletion of the underlying stored file; contact support for permanent file deletion. If you choose AI scanning or summarization, the selected document or text is processed by our service providers to generate the result. Avoid uploading unnecessary identity numbers or other sensitive details.
4. Advertising and Cookies
Avenia may show clearly labeled advertisements through Google AdSense. Google and its partners may use cookies, device identifiers, and similar technologies to serve, measure, and personalize ads according to their policies. We do not place ads inside private messages, document uploads, emergency SOS flows, or pages where an ad could be confused with an official government resource. Advertising loads only on eligible public guide pages after you allow it in Privacy choices. Essential only prevents new ad requests. Google may show an additional consent message where required. Reopen Privacy choices in the footer. Google explains its use of partner-site data at https://policies.google.com/technologies/partner-sites; personalization settings are at https://myadcenter.google.com.
5. AI Assistant
Questions, selected document content and other input sent to an AI tool are processed by our AI service providers to generate a response. Do not include unnecessary sensitive identifiers such as SSNs or full passport numbers. Server-side usage records contain your email, feature, date and request status to enforce allowances and manage purchased requests. You can report generated content inside Avenia. Reports contain your account email, page, selected reason and optional details. The generated response is attached only when you choose to include it. Authorized administrators can review these reports.
6. Data Sharing
Base44 provides application hosting, account services, database and file storage. AI providers process the content you submit to AI tools. Stripe processes web purchases and subscriptions; checkout includes your account email and application/user identifiers to assign purchases correctly. Avenia stores purchase references and remaining AI requests, without storing your full card number. Printful receives the name, contact and shipping information required to fulfill merchandise orders. Google advertising processes data when advertising is enabled as described above. Information is shared with the providers needed for the feature you choose. Review the providers' privacy policies for their processing and retention practices.
7. Your Rights
You have the right to: • Access the personal data we hold about you • Request correction of inaccurate data • Request deletion of your account and all associated data • Export your data in a portable format Request account and associated-data deletion at https://aveniaco.com/delete-account, or email sonoranpalmsoloutionsllc@gmail.com from your account address with subject Avenia account deletion. The in-app form records a request for administrator processing; submission does not immediately erase the account or stored files. Subscription cancellation is handled separately through Manage subscription. Necessary payment records may be retained for accounting, disputes and fraud prevention. Ask support about the status and retention applicable to your request.
8. Children's Privacy
Avenia is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes via in-app notification. Continued use of the app after changes constitutes acceptance of the updated policy.
10. Contact Us
For privacy-related questions: Email: sonoranpalmsoloutionsllc@gmail.com Mailing address: Sonoran Palm Solutions LLC P.O. Box 547, Gila Bend, AZ 85337 This policy was last updated: October 9, 2026